List/Grid Search for all
Managing Growth – Maintaining Quality
Managing Growth, Maintaining Quality We know we simply cannot be everything to everyone. Yet, the temptation is there and sometimes the need, to provide customers with more services to make…
Sales and Service
Customer Service and Salespeople Customer service skills are not only for the Customer Service Department. The sales force within a company need customer service training and an understanding of customer…
Customer Service Matters
The Customer is Right Your service/product is only as good as your customer says it is. Consumer demands must drive your customer service. However, you cannot afford to wait to…
Effective Customer Service:
CUSTOMER SERVICE: MORE THAN A POLICY Too often we assume we are giving good customer service, when in fact we are giving mediocre or unsatisfactory customer service. How often does…
Workplace Relationships
Workplace Relationships: The workplace relationships between employers and employees and employees and customers impact the bottom line of the company. Relationships either increase trust or result in distrust. Making or…
Stress Tips That Work
5. Get out of the past and into the present! Your ability to move forward is diminished if you are looking backward. Reminiscing about past mistakes or disappointments is a…
Stress Management Part 3
3. Give something to another person. Take time to do something for someone who is less fortunate than you. It can change your attitude. Pick a cause that allows you…
Stress Management: Part 2
In our last post we talked about the danger of emotional debris or moods affecting our ability to be effective in our business or career. Let’s look at some solutions…
Getting the Job: The Interview
Interview Prep On the day of your interview, prep yourself. Be prepared. Know where you’re supposed to go. Check their website, and call in if you have are unsure about…
Stress Management
Managing Stress: Having a Bad Day? Everyone has an occasional bad day. Expecting to always be in an up mood at work is not realistic. As challenging as it is,…